Privacy Policy
Last Updated: July 6, 2026
At Dragon Ball Shoes Shop, your privacy matters to us. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, browse our products, place an order, contact our support team, subscribe to updates, or interact with our services.
By using our website or purchasing from Dragon Ball Shoes Shop, you agree to the practices described in this Privacy Policy.
Dragon Ball Shoes Shop is an online Print-on-Demand store specializing in custom anime-inspired shoes, Dragon Ball-inspired sneakers, fan-inspired footwear, made-to-order shoes, and related custom products. Because our products are made after an order is placed, certain personal and order information is required to produce, fulfill, and deliver your purchase.
1. Information We Collect
We collect information that helps us process orders, produce made-to-order products, provide customer support, improve our website, prevent fraud, and operate our business.
Personal Information You Provide
When you place an order, contact us, create an account, subscribe to updates, submit a form, or interact with our store, we may collect information such as:
- Full name
- Email address
- Phone number
- Shipping address
- Billing address
- Order number
- Order details
- Shoe size
- Product style
- Selected design
- Product options
- Personalization details, if applicable
- Customer service messages
- Photos or attachments you send to us
- Reviews, comments, feedback, or testimonials
- Transaction and purchase information
- Communication preferences
- Any other information you voluntarily provide
Payment information is processed securely by third-party payment providers. Dragon Ball Shoes Shop does not directly store full credit card numbers, complete bank details, or full payment credentials on our website.
Automatically Collected Information
When you browse our website, certain technical information may be collected automatically, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Products viewed
- Time spent on our website
- Referring URLs
- Search terms used on our website
- Approximate location data
- Cart activity
- Checkout activity
- Cookies and similar tracking technologies
- Website interaction data
This information helps us understand how visitors use our website, improve the shopping experience, analyze website performance, support marketing efforts, detect fraud, and maintain website security.
2. How We Use Your Information
We use your personal information for legitimate business purposes related to our store, products, and services.
We may use your information to:
- Process and fulfill your orders
- Produce made-to-order custom shoes
- Apply selected designs, sizes, and product options
- Prepare personalization details, if applicable
- Review order details before production
- Send order confirmations
- Send shipping updates and tracking information
- Communicate with you about your order
- Respond to questions, complaints, or support requests
- Handle returns, refunds, replacements, or order issues
- Improve our products, website, and customer experience
- Personalize your shopping experience
- Maintain your shopping cart and checkout session
- Prevent fraud, unauthorized transactions, and security risks
- Verify order and payment information
- Comply with legal, tax, accounting, and regulatory obligations
- Send promotional emails only when you have chosen to receive them
- Measure marketing performance
- Improve website design, navigation, and product offerings
We do not use your personal information for unrelated purposes unless permitted by law or with your consent.
3. Print-on-Demand and Third-Party Fulfillment
Dragon Ball Shoes Shop operates as a Print-on-Demand custom shoes store. This means our products are made only after an order is placed.
To produce, pack, and deliver your order, we may share necessary order information with trusted production and fulfillment partners.
This information may include:
- Your name
- Shipping address
- Product details
- Shoe size
- Selected shoe style
- Selected design
- Product options
- Personalization details, if applicable
- Order number or fulfillment reference
- Shipping method
- Contact information needed for delivery
Our fulfillment partners may be located in the United States, China, Vietnam, or other regions depending on product type, production capacity, shipping destination, and fulfillment availability.
We only share the information needed to produce and deliver your order. Although our products may be produced by third-party fulfillment partners, Dragon Ball Shoes Shop remains responsible for customer support and your overall shopping experience with our store.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to help our website function properly and to better understand how customers use our store.
Cookies may be used to:
- Remember your preferences
- Keep items in your cart
- Support checkout functionality
- Improve website speed and performance
- Analyze traffic and visitor behavior
- Understand product views and shopping patterns
- Support advertising and marketing efforts
- Measure campaign performance
- Help detect fraud, abuse, or security risks
- Improve website navigation and user experience
You can disable cookies through your browser settings. However, some website features may not work properly if cookies are turned off, including cart functions, checkout features, saved preferences, or certain website tools.
5. How We Share Your Information
We do not sell or rent your personal information.
We may share your information only when necessary with trusted third parties who help us operate our business, including:
- Payment processors and checkout providers
- Print-on-Demand production partners
- Shipping and delivery carriers
- Website hosting providers
- Email service providers
- Customer support platforms
- Analytics providers
- Marketing and advertising service providers
- Fraud prevention and security services
- Order management systems
- Tax, accounting, or legal service providers
- Government, legal, or regulatory authorities when required by law
These third parties are expected to protect your information and use it only for the services they provide to us.
6. Payment Information
Payments on our website are processed by secure third-party payment providers.
When you place an order, your payment details are submitted directly to the payment processor. Dragon Ball Shoes Shop does not directly store full credit card numbers, complete bank details, or full payment credentials on our website.
Payment providers may collect, process, and store your payment information according to their own privacy policies, security standards, and legal obligations.
If a payment is declined, reversed, disputed, charged back, or flagged as suspicious, we may use order and transaction information to investigate the issue, prevent fraud, protect our store, and communicate with the payment provider.
7. Email Communications
If you subscribe to our newsletter, promotional emails, or store updates, we may send you emails such as:
- Product news
- New design announcements
- Special offers
- Discount codes
- Holiday promotions
- Anime-inspired shoe collection updates
- Store updates
- Cart reminders
- Customer appreciation messages
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us directly.
Even if you unsubscribe from marketing emails, we may still send important transactional emails related to:
- Order confirmation
- Payment confirmation
- Production updates
- Shipping and tracking
- Delivery issues
- Customer support
- Refunds or replacements
- Policy updates
- Security or account notices
8. Customer Support Communications
When you contact us by email, contact form, or other support channels, we may collect and store your message, contact details, order information, photos, attachments, and any other information you choose to provide.
We use this information to:
- Respond to your request
- Resolve order issues
- Verify order details
- Provide support
- Investigate damaged, defective, incorrect, or missing items
- Improve our service
- Keep a record of customer communication
Please do not send sensitive personal information unless it is necessary for your request.
9. User-Generated Content, Reviews, and Photos
If you submit reviews, photos, comments, testimonials, feedback, design ideas, or other content to Dragon Ball Shoes Shop, we may use that content to improve our products, respond to your request, display customer feedback, or promote our store where appropriate.
By submitting content to us, you confirm that:
- You have the right to share it.
- The content is accurate to the best of your knowledge.
- The content does not violate another person’s privacy or rights.
- The content does not infringe copyright, trademark, publicity, or other third-party rights.
- The content does not include unlawful, abusive, misleading, or harmful material.
Please do not include personal information in public reviews, comments, or photos that you do not want others to see.
10. Fraud Prevention and Website Security
We may use personal, order, payment, and technical information to detect, prevent, and respond to fraud, unauthorized transactions, abuse, security incidents, or violations of our policies.
This may include reviewing:
- Order details
- Payment signals
- IP addresses
- Device information
- Account activity
- Shipping information
- Billing information
- Communication records
- Suspicious checkout behavior
- Unusual order patterns
- Chargeback or dispute activity
We use this information to protect our customers, our website, our payment systems, our fulfillment partners, and our business.
11. Data Security
We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.
Our security practices may include:
- Secure website connections
- Encrypted data transmission where appropriate
- Restricted access to personal information
- Trusted third-party payment systems
- Fraud prevention tools
- Secure order processing systems
- Internal access controls
- Limited access for staff and service providers
- Monitoring for suspicious activity
However, no method of internet transmission or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.
You are also responsible for keeping your account login details, passwords, and devices secure if you create an account on our website.
12. Data Retention
We keep your personal information only for as long as necessary for the purposes described in this Privacy Policy.
We may retain information to:
- Process and fulfill orders
- Provide customer support
- Handle returns, replacements, refunds, or disputes
- Maintain business records
- Meet legal, tax, accounting, and reporting obligations
- Prevent fraud and enforce our policies
- Resolve chargebacks or payment disputes
- Improve our website and services
- Maintain communication history where needed
When your information is no longer needed, we may delete, anonymize, or securely store it according to applicable requirements.
13. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information.
These rights may include the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Object to certain types of processing
- Restrict certain uses of your information
- Withdraw consent for marketing communications
- Request information about how your data is used or shared
- Request a copy of your personal information where applicable
- Opt out of certain marketing or tracking activities where required by law
To exercise your privacy rights, please contact us at: [email protected]
We may need to verify your identity before processing certain privacy requests.
Please note that some information may need to be retained where required for legal, tax, accounting, fraud prevention, dispute resolution, or order fulfillment purposes.
14. California Privacy Rights
If you are a California resident, you may have additional rights under applicable California privacy laws.
These rights may include the right to:
- Know what categories of personal information we collect
- Know how we use and share personal information
- Request access to certain personal information
- Request deletion of certain personal information
- Request correction of inaccurate personal information
- Opt out of certain sharing or targeted advertising where applicable
- Not be discriminated against for exercising privacy rights
Dragon Ball Shoes Shop does not sell personal information in the traditional sense. However, some advertising or analytics tools may be considered “sharing” under certain privacy laws.
To submit a privacy request, please contact us at: [email protected]
15. European and International Privacy Rights
If you are located in the European Economic Area, the United Kingdom, Switzerland, or another region with similar privacy laws, you may have additional rights regarding your personal data.
Depending on applicable law, these rights may include:
- Right of access
- Right of correction
- Right of deletion
- Right to restrict processing
- Right to object to processing
- Right to data portability
- Right to withdraw consent
- Right to lodge a complaint with a data protection authority
We process personal information for purposes such as order fulfillment, customer support, legal compliance, fraud prevention, business operations, and consent-based marketing where applicable.
16. Children’s Privacy
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13. If we become aware that a child has provided personal information to us, we will take reasonable steps to delete that information.
If you believe a child has submitted personal information to Dragon Ball Shoes Shop, please contact us at:
17. International Data Transfers
Because Dragon Ball Shoes Shop operates online and works with Print-on-Demand, payment, technology, customer support, and shipping partners, your information may be processed or transferred outside your country of residence.
This may include transfers to the United States, China, Vietnam, or other countries where our service providers, production partners, or fulfillment partners operate.
When information is transferred internationally, we take reasonable steps to ensure that your information is handled securely and in accordance with this Privacy Policy.
18. Third-Party Links
Our website may include links to third-party websites, tools, apps, payment pages, tracking pages, shipping carrier websites, social media platforms, or other external resources.
We are not responsible for the privacy practices, content, security, policies, or business practices of third-party websites.
If you visit a third-party website, we encourage you to review its privacy policy before providing any personal information.
19. Advertising and Analytics
We may use analytics and advertising tools to understand how visitors interact with our website and to help improve our marketing.
These tools may collect information such as:
- Pages viewed
- Products clicked
- Search activity
- Browsing behavior
- Device information
- Approximate location
- Cart activity
- Checkout activity
- Interactions with ads or emails
This information helps us improve our website, understand customer interests, measure marketing performance, and show more relevant content where permitted.
You may be able to limit certain tracking or advertising preferences through your browser settings, device settings, cookie settings, or third-party opt-out tools.
20. Do Not Track Signals
Some browsers may offer a “Do Not Track” setting.
Because there is no consistent industry standard for responding to these signals, our website may not respond to all Do Not Track requests.
You can still control certain cookies and tracking technologies through your browser settings.
21. Sensitive Information
Please do not submit sensitive personal information to us unless it is necessary for your order or support request.
Sensitive information may include:
- Government identification numbers
- Full financial account details
- Health information
- Passwords
- Biometric information
- Highly private personal records
- Information not needed for a custom shoe order
We do not need this type of information to process most orders for custom shoes.
22. Order Photos, Damage Claims, and Proof Images
If you contact us about a damaged, defective, incorrect, or missing product, we may ask you to provide photos or videos showing missing product, we may ask you to provide photos or videos showing the issue.
These images may be used to:
- Verify the problem
- Review production quality
- Work with fulfillment partners
- Approve replacements or refunds
- Improve quality control
- Prevent fraudulent claims
Please avoid including unnecessary personal information in photos or videos you send to us.
23. Account Information
If our website allows customer accounts, we may collect information needed to create and manage your account, such as your name, email address, shipping address, order history, and account preferences.
You are responsible for keeping your login information secure.
If you believe your account has been accessed without permission, please contact us immediately.
24. Business Transfers
If Dragon Ball Shoes Shop is involved in a merger, acquisition, business sale, reorganization, asset transfer, or similar business transaction, customer information may be transferred as part of that transaction.
If this happens, we will take reasonable steps to ensure that your personal information continues to be handled in accordance with this Privacy Policy or a similar privacy notice.
25. Legal Compliance
We may use or disclose personal information when we believe it is necessary to:
- Comply with applicable laws or regulations
- Respond to legal requests
- Cooperate with government authorities
- Enforce our policies
- Protect our rights, property, customers, or business
- Prevent fraud, abuse, or security threats
- Resolve disputes or payment issues
26. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, legal obligations, service providers, fulfillment process, or privacy practices.
When we update this Privacy Policy, we will post the revised version on this page and update the “Last Updated” date.
Your continued use of our website after changes are posted means that you accept the updated Privacy Policy.
27. Contact Information
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
Address: 1500 Broadway, New York, NY 10036, United States
Phone: +1 (212) 555-0186
Email: [email protected]
Working Hours: Monday – Saturday: 9:00 AM – 6:00 PM
Sunday: Closed
